FAQ

Questions before you give the table back.

Short answers about size, protection, rotation, drawers, setup, and what happens if the board is not right for your home.

Which size should I choose?

The 1500-piece board has a 34 x 25 in usable puzzle area; the 2000-piece has 39 x 28 in. Compare those dimensions with the finished size on your puzzle box. Piece counts alone do not guarantee fit.

Will it fit my table?

The 1500-piece board measures 35 x 26 in (89 x 66 cm); the 2000-piece board measures 40 x 29 in (102 x 74 cm). A finished 1000-piece PuzOdyssey puzzle is about 27 x 20 in (70 x 50 cm), so it sits on either size with room left to sort. Measure your table first so the board sits flat with space around it.

What is included?

The board includes drawers, clear film, felt cloth, and a 360-degree rotating base.

Can I stop before the puzzle is finished?

Yes. The board is designed for puzzles that take more than one sitting: sort pieces in the drawers, cover unfinished work with the clear film, and move the setup when the table is needed.

Does the cover protect unfinished puzzles?

The clear film helps cover unfinished work between sessions. It is meant for normal home interruptions, not as a locking case or travel container.

Will the clear film crush or bend my pieces?

Lay the clear film gently over the puzzle between sessions. It is a flexible cover, not a rigid protective lid: do not place weight on top, and keep the covered board away from pets or children.

Will pieces slide when I rotate it?

The felt surface adds grip and the separate base lets the board rotate in place. Rotate steadily, especially when many pieces are loose or the puzzle is unfinished.

How should I use the drawers?

The drawers run in the board's own frame and are sized for sorting edges, colors, and zones while you work. Keep each one to a comfortable layer of pieces and they slide smoothly, even mid-solve.

Will the drawers fall out when I open them?

The sorting drawers are removable. Pull each one steadily and support it as it comes out. Close the drawers before moving the board.

How does tilt help?

The 15 / 20 / 30 degree positions bring the puzzle surface closer to your eyes, which helps reduce leaning and reaching during longer sessions.

Is it useful in a home with pets or children?

It helps you cover and move unfinished work out of the way. It is not a sealed storage case, so keep active puzzles in a safer spot when the room gets busy.

Is it a good gift?

Yes, especially for someone who already keeps a puzzle in progress. It is more practical than another puzzle box because it improves the whole solving setup.

Why not just use a roll-up mat or a board I already have?

PuzOdyssey combines a wooden work surface, four sorting drawers, a separate 360-degree rotating base, three tilt positions, felt cloth, and clear film. Choose it if you want these functions together in one tabletop setup.

Can I store it under a bed or sofa?

Check the board footprint and your storage clearance first. The 1500-piece board is 35 x 26 in, and the 2000-piece board is 40 x 29 in.

What is it made of?

A solid wooden board built to lie flat and stay steady under a full puzzle, with built-in sorting drawers, a felt cloth, a clear protective film, and a separate rotating base.

Does it need assembly?

The board is designed as a ready-to-use tabletop setup with included parts packed together.

What if the board arrives damaged or not flat?

Email support within 45 days with your order number and a photo. If a board arrives damaged, defective, or not flat, we replace it or refund you, and return shipping is on us.

What about shipping?

Free shipping across the contiguous US. Alaska and Hawaii shipping is calculated at checkout.

What is the return policy?

Return within 45 days of delivery in original condition and packaging, with all parts included. Return shipping is customer-paid unless damaged or defective. Read the conditions and start a return.

How long does delivery take?

Orders process within 1-2 business days, and delivery typically takes 3-7 business days within the contiguous US after shipping.

For puzzles that take days, not minutes.

Pause it. Protect it. Pick up where you left off.

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PUZODYSSEY

Help & Size Guide

A little guidance for your next puzzle.

Find my board sizeA quick check before you choose

Enter your puzzle’s finished dimensions, not its piece count. We check both orientations.

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Popular questions

Do you have retail store locations?

PuzOdyssey is an online store and does not currently have physical retail locations. You can shop our products at puzodyssey.com.

Do you offer bulk or wholesale orders?

Yes, PuzOdyssey welcomes bulk and wholesale inquiries. Please contact us with the products, quantities, and delivery location you have in mind so we can confirm pricing and availability.

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Do you have active discount codes or promotions?

PuzOdyssey occasionally shares discount codes and promotions, and select YouTube creators we partner with may also share codes with their audiences. Check our official announcements and participating creators’ content for available offers and details.

How can I contact customer service?

You can reach our customer service team at support@puzodyssey.com. For order-related questions, please include your order number and a brief description of the issue so we can help you faster.

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Do you offer express shipping?

If you need expedited shipping, please contact support@puzodyssey.com before placing your order to check availability. Standard orders are processed within 1–2 business days, with delivery typically taking another 3–7 business days within the contiguous US.

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Do you ship internationally?

We currently ship within the United States only and do not offer international shipping.

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Do you offer free shipping?

Yes, we offer free shipping on all orders within the contiguous United States. Shipping to Alaska and Hawaii is calculated at checkout.

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Which puzzle board size should I choose?

Choose by your puzzle's finished dimensions, not piece count alone: the 1500-piece board has a 34 x 25 in usable puzzle area, and the 2000-piece board has a 39 x 28 in usable area. Choose a size that fits your finished puzzle with room for your preferred sorting setup, and check that your table can accommodate the board, open drawers, and rotation.

How much table space does the puzzle board need?

The 1500-piece board has a 35 x 26 in footprint, while the 2000-piece board measures 40 x 29 in overall. Measure your table before ordering and allow extra room around the board for opening the drawers and rotating it.

How much does each puzzle board weigh?

The 1500-piece board weighs approximately 12.8 lb (5.8 kg), and the 2000-piece board weighs approximately 18.7 lb (8.5 kg), before adding your puzzle. Consider both the weight and overall size when deciding which board you can comfortably move and store.

What is included with the puzzle board?

The board includes four sorting drawers, felt cloth, clear protective film, a separate 360-degree rotating base, and tilt support. It also includes a magnifier, non-slip pads, drawer pulls, and a built-in carry handle.

Does the puzzle board require assembly?

No major assembly is required: position the rotating base and tilt support before you start puzzling. If you need help setting up your board, contact support@puzodyssey.com with your order number and a photo of the part you need help with.

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Can the puzzle board rotate and tilt?

Yes, the board rotates 360 degrees on its separate base and offers 15-, 20-, and 30-degree tilt positions. These options help bring different sections closer and let you choose a comfortable viewing angle.

How do the sorting drawers help organize puzzle pieces?

Use the four drawers to separate edges, colors, patterns, or sections so you can return to your sorting between sessions. Each drawer measures 11.8 x 12.8 in on the 1500-piece board or 13.2 x 15.3 in on the 2000-piece board.

Can I leave an unfinished puzzle on the board?

Yes, you can leave your puzzle in progress on the board and use the included clear film to cover it between sessions. Close the drawers and move the board steadily when clearing your table; the film is a protective cover, not a locking travel case.

Can I store the board under a bed or sofa?

You can store the board under furniture if the opening accommodates the full board and your complete setup, including any attached base or support. Check the width, depth, and height first, then cover the puzzle and close the drawers before moving it.

Is the puzzle board pet-proof or child-proof?

The clear film helps cover unfinished work between sessions, but the board is not a locking or sealed case. Store it away from pets and children when unattended rather than relying on the film to prevent all disturbance.

What is the puzzle board made from, and where is it made?

The PuzOdyssey Rotating Puzzle Board is made with pine and beech wood and is manufactured in China. It includes felt cloth for the puzzle surface and clear protective film for covering work between sessions.

How long will my order take to arrive?

Orders are normally processed within 1-2 business days, excluding weekends and holidays, and delivery within the contiguous US typically takes another 3-7 business days after shipping. These are estimated timeframes; follow the tracking link in your shipping email for updates on your package.

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How do I track my order?

Once your order ships, we email you a tracking number and a link to follow your package; you can also visit puzodyssey.com/pages/track-order and sign in with the email used at checkout. If you cannot find the email, check your spam folder or contact support@puzodyssey.com with your order number.

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Why has my tracking number not updated?

Carriers can take 24-48 hours to scan a newly created shipping label. If there is still no update after that time, email support@puzodyssey.com with your order number so we can investigate.

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What is your return policy?

You can return your board within 45 days of delivery in its original condition and packaging, with all parts included. Return shipping is customer-paid unless the item arrived damaged or defective; see puzodyssey.com/pages/returns for the full process.

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How do I start a return?

Visit puzodyssey.com/pages/returns and select Start a return or cancellation, then sign in using your checkout email and the six-digit code to request a return for a delivered item. We review each request; if you cannot access your account, email support@puzodyssey.com with your order number for help and return instructions.

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What should I do if my board arrives damaged or defective?

Email support@puzodyssey.com within 45 days of delivery with your order number, a description of the problem, and clear photos of the damage or defect. For a damaged or defective board, we provide a replacement or full refund at no cost to you, including applicable return shipping.

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When will I receive my refund?

After we receive and inspect your return, we issue your refund to the original payment method within 5-10 business days. If you need an update, contact support@puzodyssey.com with your order number.

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Can I exchange my board for a different size?

To switch sizes, start a return and place a new order for the size you want, or contact support@puzodyssey.com so we can coordinate. The original board must meet our 45-day return conditions, including original condition, packaging, and all included parts.

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Can I cancel my order before it ships?

Visit puzodyssey.com/pages/returns, select Start a return or cancellation, and sign in with the email used at checkout to request cancellation of an unshipped item. Requests are reviewed and cancellation is not guaranteed; contact support@puzodyssey.com promptly if you need help.

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