Order status
Track your order.
Once your order ships, you will receive an email with your tracking number and a link to follow your package.
View your order
Sign in with the email used at checkout and a six-digit code to see your order details and available order actions.
View order & trackingNot shipped yet?
Orders are processed within 1-2 business days before they ship.
Lost your tracking email?
Check your spam folder, or email support@puzodyssey.com with your order number and we will resend it.
Tracking not updating?
Carriers can take 24-48 hours to scan a new label. If it has been longer, reach out and we will investigate.
Need help?
If you cannot access your account, send your order number and shipping email to support@puzodyssey.com so we can look it up quickly.